Touchwood Asia and its affiliates (“Touchwood Asia”, “we”, “us”, “our”) is committed to protecting and respecting your privacy and personal information.
This Privacy Policy applies to personal information processed by us in our business, including on our website (“Site” at https://www.touchwood.asia), and other online or offline offerings (collectively, the “Services”). It explains our processing practices, including the personal information we may collect, how we use it, and your privacy rights.
By accessing the Services, you agree to our collection and use of personal information as described in this Privacy Policy. However, this does not constitute consent for processing under European data protection laws where required. For the purposes of European data protection laws (where applicable), we are the controller of your personal information.
We may collect your personal information when you visit our website, contact us via email or other means, request information about our Services, or interact with us through inquiries related to Financial Technology Implementation or Capital Portfolio Optimization. If you do not provide required personal information, we may not be able to respond to your inquiries or provide information about our Services.
We also collect information when you browse the Site or interact with us, including through “cookies” and similar technologies. Please see our separate Cookie Policy for details.
Information you provide to us. Categories of personal information we may collect include:
Information we collect through other means.
We may use tools like Google Analytics to understand Site usage (e.g., visit frequency, pages viewed). For details on Google Analytics, see Google’s Privacy Policy.
We use your personal information for the following purposes. For individuals in the EEA or UK, we indicate the legal bases relied upon.
| Categories of Personal Information | Processing Purposes | Legal Basis (EEA/UK) |
|---|---|---|
| Personal Identifiers; Internet/electronic activity | To provide information and respond to your inquiries about our Services; communicate with you. | To pursue our legitimate interests in responding to requests effectively. |
| Personal Identifiers; Internet/electronic activity | For business administration: market research, statistical analysis. | To pursue our legitimate interests in managing our business efficiently. |
| Personal Identifiers; Internet/electronic activity | To personalize your Site experience. | To pursue our legitimate interests in providing a tailored, effective Service. |
| Personal Identifiers; Internet/electronic activity | To improve the Site by understanding user behavior. | To pursue our legitimate interests in enhancing the Site for better user experience. |
| Personal Identifiers; Internet/electronic activity | Security: Prevent unauthorized access, cyber threats, and protect data. | To pursue our legitimate interests in ensuring Site security. |
| Personal Identifiers; Internet/electronic activity | To comply with legal obligations or defend/enforce rights (e.g., regulatory requests). | To comply with legal obligations; to pursue legitimate interests in protecting rights. |
If you are in the EEA/UK, you have the right to object to processing based on legitimate interests (subject to exceptions). If required information is not provided, we may not be able to assist with your inquiry.
We may share personal information with:
The Site may be hosted outside Taiwan (potentially in the U.S. or elsewhere). Personal information may be transferred to and processed in countries outside your jurisdiction, including those without adequacy decisions under EEA/UK standards.
Where applicable (e.g., EEA/UK), we use safeguards like Standard Contractual Clauses (SCCs) or other approved mechanisms for transfers. Contact us for details on safeguards.
EEA / UK privacy rights (where applicable): Right of Access, Rectification, Erasure, Restriction, Data Portability, Object (including to legitimate interest processing), Withdraw Consent.
To exercise rights, contact us below. We verify identity before responding and handle requests per applicable law.
Other jurisdictions (e.g., Taiwan PDPA, California): Rights may vary; we comply with relevant laws (e.g., no response to Do Not Track signals at this time).
We retain personal information as needed for the purposes collected (e.g., responding to inquiries) or to meet legal, accounting, or regulatory requirements—typically a minimum of 5–7 years or as per our retention policy. We delete or anonymize data when no longer required.
We implement technical and organizational measures (e.g., firewalls, access controls) to protect personal information from loss, misuse, unauthorized access, or disclosure. However, no transmission over the internet is 100% secure; we cannot guarantee absolute security.
Our Services are not directed to children under 16 (or applicable local age). We do not knowingly collect data from children. If we learn of such collection, we will delete it.
Changes to our Privacy Policy. We may update this Policy. Changes will be posted here, effective 30 days after posting (or sooner if required by law). Check the Site periodically.
Third party websites. Links to third-party sites are not covered by this Policy. Review their privacy practices.
Supervisory authority (EEA/UK). You may lodge a complaint with your local data protection authority.
For questions, concerns, rights requests, or more information, email us at [email protected].
Or write to:
Touchwood Asia Co., Ltd.
27/F, Daoteng International Business Hub
Xinxing District, Kaohsiung
Minquan 1st Rd, No. 251, Taiwan